I was impressed with how much thought went into making sure wheelchair users have a comfortable and relatively enjoyable time at the hotel and casino, including having a lift for the pool area. I say relatively because there will always be issues with wheeling on the carpet when using a manual wheelchair. In that respect, Sam’s Town has that issue almost solved by using tile in sections of their casino and using tighter weave carpeting in a pathway throughout the building. That helped take a lot of pressure off my shoulders while making my way through the casino. When I first arrived, there were plenty of disabled parking spaces in the covered parking, easy-to-get elevator access on all levels, the doors were light and easy to open and the elevators were spacious.
Once in the hotel, the check-in was painless, the front desk attendant was more than willing to help my friends and me get the rooms that we wanted. The lobby was tile with the main door to the rooms being located next to restaurants and shops. The main door was secured by a lock only a key card could open and I found that feature made me feel secure while staying in a room on my own. My room was located not far off from the elevator and the carpeting was a tight weave that allowed for a smooth ride with little strain on my shoulders while pushing my chair.
King Suite Room #258
The door to my room was relatively light to get open by myself and had a lowered peephole that added to the security of the room. The room itself was modern and spacious, it was carpeted but wasn’t hard to roll on. Light switches and thermostats were all lowered for easy access. Curtains could be easily closed or opened using curtain rods.
The bathroom was all tile. The shower had a seat that I could easily pull up to and transfer from my wheelchair onto, a hand-held shower head with the hot and cold being a single handle. In the corner of the bathroom was a walk-in jacuzzi also with a hand-held shower head. There were also grab bars within the shower, Jacuzzi, and next to the toilet. The sink was a good height for a wheelchair user to pull up under and park so you could do what you needed to do, and the mirrors in the rooms were also a good height for a wheelchair user.
What impressed me the most was the height of my King bed. I could easily transfer from and to my wheelchair from the bed with minimal effort on my part. I cannot tell you how stress-free that was for me. The dining table was at a height that I could easily roll my wheelchair under without hitting my knees. There are also rooms available that are equally wheelchair accessible that have a tub with a shower chair if a soak in a tub is what you’re looking for.
The hotel offers some great dining choices like the Firelight Buffet, Willy and Jose’s Cantina, Billy Bob’s Steakhouse, T.G.I Friday’s, Panda Express, McDonald’s, Subway, Dunkin’ Donuts, Calamity Jane’s Ice Cream Parlor and the Sports Deli. All of these I’ve found to be incredibly wheelchair accessible with friendly servers willing to help out in any way they could. Some of these restaurants were located on the first floor near Mystic Falls Park inside the hotel and some you’ll find inside the casino that is easily accessed by elevator or escalator. Signs are located throughout the hotel and casino to help you find your way to the restaurants, restrooms, elevators, or wherever else you may need to go.
Salon & Spa Services
I also splurged a little and got a manicure at a great shop called Gatsby’s Salon, located on the second floor of the hotel. The salon is easily accessed by one of the many elevators in the casino and a short roll-on carpeting that wasn’t that bad to roll on. The owner of the shop, Gloria, was incredibly friendly and made you feel like family when you walked into the salon. I was even considering getting a facial, but I was a bit skittish about being able to get on the table due to not being able to walk or stand at all, even though I was assured that help would be available and to it wouldn’t be a problem.
I decided on just a manicure and was not disappointed by the care and attention given to me by my manicurist, Maricruz. Gloria and Maricruz made sure there was enough room to fit my wheelchair near the manicure station and I was able to fit my wheelchair easily underneath. It’s a bit expensive but well worth the price for a well-deserved facial, manicure, massage, haircut, or any of the other many other services they offer. The hotel also gives you a 10% off salon service coupon among the other coupons you receive at check-in.
The hotel also has a movie theatre with plenty of wheelchair seating and wheelchair accessible bathrooms. We saw a movie during their Tuesday special, and you could get a free game of bowling by showing your movie ticket stub. Did I mention there is a bowling alley? There is! I didn’t get in a game of bowling, but with how wheelchair friendly every other part of Sam’s Town is, I don’t see any of the staff not going out of their way to make sure your experience is not just as enjoyable as any other part of your stay at Sam’s Town in Vegas.
Mystic Falls Park
What’s this Mystic Falls Park I’ve been talking about? Mystic Falls Park is an incredible indoor park located right in the center of the casino, filled with animatronic animals that come to life during one of their water and light shows, waterfalls, wooden gazebos, benches, various trees reaching up to the skylight 10 stories above and other foliage. It’s an amazing place that comes to life with the sound of chirping birds hidden in the trees and the sound of the waterfall emptying into the pool of water below. There is even a bar in the center that is accessible by the ramp if you just want to grab a drink, relax and take in the surrounding sights and sounds.