Before You Fly
Passengers arriving at TFS airport with limited mobility or anything that necessitates special attention are well cared for. However, it is important to plan ahead.
A Passenger Reduced Mobility (PRM) airport agent is responsible for assisting passengers. The service can be booked 48 hours in advance online, by email, or by calling +34 913211000. Using this PRM service ensures you have the easiest and most accessible route throughout the airport.
Try to arrive at the scheduled PRM service time or at least 2.5 hours before departure. When you get to the airport, please make your way to a PRM meeting point. Use the push-button intercom to notify the PRM service of your arrival and request assistance. Once you’ve made the call, someone will be there shortly. From the meeting point, the PRM airport staff will accompany you through the airport to your gate.
4 PRM Meeting Point Locations:
- Check-in Hall
- Public Arrivals Hall
- Arrivals Forecourt (next to the taxi rank)
- Departures Forecourt (next to the car park)
The PRM airport personnel are available to assist you with your specific assistance needs. This includes getting around the airport from a designated meeting point. They will also assist you with customs and any luggage to be collected. For those who cannot walk long distances, the PRM team will arrange for you to be picked up from the aircraft door in one of the airport’s wheelchairs or transported in one of the airport buggies.
When you arrive at Tenerife South Airport, you will notice it is wheelchair accessible. Ramps and lifts can accommodate wheelchairs. There are plenty of disabled toilet facilities within the terminal building.
Leaving the airport and getting to your hotel or other accommodation is rather easy if you plan ahead. It is a little more difficult if you just try to arrange a taxi while at the airport. If you go to the taxi rank, you can use the disabled area opposite the main taxi rank and wait for a suitably sized taxi to take your luggage and wheelchair or other equipment. However, it is advised to prebook a taxi transfer from Tenerife airport to your destination. There are a number of transfer companies that have vehicles suitable for airport collection. For example, a company like Solhop allows you to pre-book a suitable sized vehicle, locking in the price and then paying the driver upon arriving at your destination.
If you require more freedom to travel from the airport and explore Tenerife on your own, you can always book a wheelchair accessible car hire from the airport. The company Cicar has an adapted Opel Vivaro they hire out, and other companies are also making specially adapted vehicles available. You can compare different car hire options at Tenerife airport before you travel, allowing you to just collect the car upon arriving at the airport.
If your wheelchair happens to get lost or damaged, please make a claim immediately with your insurance. Some airlines have a claim service as well, but personal insurance is better and faster. When in need, a couple of companies have wheelchair replacements or for rent.